Term: Voice Assisted Care

Voice Assisted Care is essentially a voice-enabled records system designed for long-term care facilities. Caregivers wear headsets through which they can document and receive care instructions eliminating the need for paper records. For example, if a CNA needs to review a patient's Activities of Daily Living (ADLs) they only need to say "review care" and the ADL instructions will be amplified through the caregivers head set. CNAs can also use the headset to "page" other medical professionals eliminating the need for an "overhead" paging system. "End-of-shift" task such as updating charts can be eliminated because the information was entered into the voice assisted care system in real-time and is easily reviewable by the medical professional who is starting the next shift (Vocollect.com).

Voice Assisted Care can also increase the accuracy of medical documentation as the University of Pittsburgh Medical Center (UPMC) discovered when it employed the system at one of their senior communities and their Medicaid reimbursements increase due to more accurate documentation and billing. (Long-Term Living)

As of right now this system is being marketed towards long-term care facilities, however, it is not hard to imagine this system being implemented in any medical environment were patient records are involved (e.g. doctor's office or hospital).


Central Control, Inc. based in Pineville, Louisiana, is deploying AccuNurse(R) voice-assisted care in four of its skilled nursing and rehabilitation facilities. According to Nicole Howard, chief financial officer of Central Control, the decision to implement AccuNurse voice-assisted care begins with its staff and residents. "Voice-assisted care will provide our clinical staff with a very easy and accurate way to document care for our residents. We've decided to replace kiosk-based systems in two of our larger facilities because of the ability to document closer to the point of care. The time savings not only enables our care team to direct more time to residents, but the real-time nature of voice will also lead to more accurate, comprehensive record-keeping, resulting in improved reimbursements and better preparation for annual surveys. We're proud to be the first Louisiana-based organization embracing voice-assisted care in our state, and we're also proud to join ranks with the most forward-operating facilities in the nation to deploy this powerful solution for the benefit of our staff and residents.""One of the reasons we're excited about voice-assisted care is because we have very large buildings, and searching for staff and overhead paging have been challenges that we can now completely eliminate with the Silent Paging feature of AccuNurse," said Jodi Funderbunk, director of information technology at Central Control. "Our facilities will now have a much more homelike feel because of the elimination of overhead paging -- and that benefits everyone, including residents' family members who can enjoy more quiet and peaceful visits with their loved ones. We're also looking forward to reduced training time for new members of our care team and contracted staff.

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Related Terminology:
Record Locator Service
Computerized Patient Record Systems

Long-Term Living
Healthcare IT News